How we work
A truck leaving Chicago at midnight is starting its day as Batroun starts the morning shift. The whole operation is built around that gap rather than despite it — which is why the desk is covered in shifts rather than left to an answering service outside office hours.
The work itself
Coordinators work the load boards against where the trucks actually are and how many hours their drivers have left. A load that cannot be run within a driver's remaining hours is not taken, irrespective of the rate offered.
Then it is negotiated, with brokers who negotiate for a living. Knowing the lane, the season and what the last three loads on it paid is the difference between a rate and a good one.
Pickup, delivery, appointment times, and a route planned around hours of service rather than just distance. The briefing comes from a coordinator familiar with that driver's schedule.
Check calls through the run, and problems caught early — a late shipper, a closed dock, weather across a mountain pass. Detention is logged the moment it starts rather than argued about a month later.
Delivery confirmed, BOL and POD collected, invoice raised, load packaged for factoring. A load is not finished when the truck is empty. It is finished when it has been paid for.
Under one roof
Each one produces something the next one needs. Split them across different companies and the handovers are where things go missing.
Every run produces hours-of-service data and, sometimes, a roadside inspection. The safety team sees it the same day rather than at month end — which is what makes a wrong violation challengeable while the evidence still exists.
A driver whose medical card expires on Thursday cannot be given a run that returns on Friday. The desk knows, because both teams are in the same building looking at the same files.
The rate agreed, the detention logged and the documents collected are what a settlement is built from. When they come from one system, a driver's pay is right the first time.
Revenue per mile, deadhead, utilization and safety movement are the same story told four ways. The monthly report is written from all of them at once, not stitched together afterwards.
The clock
Lebanon runs seven to ten hours ahead of the United States, depending on the coast and the season. Rather than ask American drivers to call during Beirut office hours, the desk is staffed in shifts across the whole day.
It is the single thing that makes the arrangement work, and the reason a job here is shift work rather than nine to five.
