What we cover
Everything behind
the truck.
Dispatch is where it starts. What keeps a carrier running is the paperwork, the compliance and the people behind it — six departments in Batroun and Amman, working as one operation.
Full Truck Dispatch
The desk itself
Load booking on the boards a fleet posts to, rates negotiated with the brokers it runs for, and routing planned against drivers' available hours rather than just miles. Check calls made, detention and layover chased rather than written off, and a coordinator on the desk at every hour a driver may need one.
Safety & DOT Compliance
A standing department, not a checkbox
All seven CSA BASICs watched weekly, roadside inspections answered and wrong violations challenged through DataQs, Clearinghouse queries run pre-employment and annually, and driver qualification files kept current rather than assembled the week an auditor calls.
Settlements & Back Office
Done the day it lands
Driver settlements calculated and issued on schedule, factoring submissions packaged with the documents the factor actually wants the first time, invoices raised the day a load delivers, and BOLs and PODs chased before they go missing rather than after.
HR & Staffing
Its own department
Recruitment, onboarding, contracts and the employee paperwork that follows — handled by an HR department rather than squeezed between dispatch calls by whoever is free.
Maintenance & Facility
Planned, not reacted to
Maintenance scheduled against mileage and hours before something fails on the road, asset inventory tracked so the company knows what it owns and where it is, and call-out support for premises and equipment.
Reporting & Performance
Written to be decided from
A monthly account of what actually happened — loads moved, revenue per mile, deadhead, utilization, and which way the safety scores moved. In writing, with the numbers that changed called out, rather than a dashboard nobody opens.
Under one roof
Six lines, one operation.
The departments sit together because each produces something the next one needs — and the handovers between them are where work otherwise goes missing.